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Statistics show we use the restroom about seven times every day. That means public restrooms get a lot of use, and based on the amount of wastewater we treat every day, we know that from experience. In 2013, your Sewer District found some unique opportunities to educate and communicate...

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Why is the Sewer District using social media? Because you are. That’s the simple answer we’ve offered before, but we recently presented these slides at a professionals networking event. It gives the past, present, and future of social media’s role in our communication efforts, and even includes a few...

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Our monthly email blast—environotes—has been around for several years in several forms. First, it was a limited distribution print newsletter, then an email newsletter, and now a collection of the month’s social-media highlights from your Sewer District. At one time, we focused on public-officials news, then shifted to Sewer...

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When Wally Waterdrop posted his first tweet in 2009, we didn’t know how we might use Twitter, or Facebook, or YouTube for our customers’ benefit. Our top tweets reveal a few ways in which we hope our social media efforts made a difference. Check it out on Storify.

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Less scrolling, less searching, more sharing. That was the goal behind our recent neorsd.org homepage makeover, an in-house project to simplify our homepage content, better categorize our most popular pages, and promote the social resources our customers have come to appreciate. Customers and vendors are the site’s most frequent...

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