Posted by Jared Shepherd Call volumes to our Customer Service department are higher this week as residents are applying for and requesting details about the Sewer District’s expanded cost-saving programs. Last Thursday, the Sewer District began mailing its letter to customers explaining the 2012 rate schedule and new program offerings, and residents began...
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Sewer bills are going up the first quarter of 2012, and all Northeast Ohio Regional Sewer District customers will receive a letter being mailed this week explaining the 2012 rate schedule and new cost-saving programs. Read the letter | Download the cost-saving programs brochure
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Less scrolling, less searching, more sharing. That was the goal behind our recent neorsd.org homepage makeover, an in-house project to simplify our homepage content, better categorize our most popular pages, and promote the social resources our customers have come to appreciate. Customers and vendors are the site’s most frequent...
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Yesterday, our Customer Service department launched its new online application for the summer sprinkling rate-saving program. View the form. The Sewer District has offered the summer sprinkling program since 1993 to benefit residential customers and, until now, only application cards have been use to process requests. The new online...
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A Facebook commenter asked us what happens to the material that maintenance trucks suck out of the catch basins. This morning we confirmed the practice with a representative of our Sewer System Maintenance & Operations department. First point of clarification, catch basins (the collection points you often see along...
Read More Posted by Jared Shepherd The Sewer District has two Twitter accounts, this blog, a YouTube channel, and is building a Facebook presence as well to better communicate with customers. As customers, Northeast Ohioans, or otherwise interested citizens, does a utility or service provider like us need a robust social-media presence? Do you follow,...
Read More Posted by Jared Shepherd Our 2011 rate schedule goes into effect January 1. Customers will begin seeing the brief messages below on their bills in the coming months explaining those increases and our rate-saving programs. CLEVELAND AND SUBURBS (not including Berea, Cleveland Heights, or North Royalton) 2011 RATES: Beginning 1/1/2011 per MCF, Cleveland...
Read More Posted by Jared Shepherd The Sewer District’s 2011 rates, which take effect January 1, are the final phase of a multiple-year rate program approved by Trustees in 2008. A 2012-2016 rate study is nearing completion which will offer recommendations for rate adjustments and affordability programs early next year. Rate calculations are based on...
Read More Posted by Jared Shepherd We recognize that some Summer Sprinkling Program customers may not have received their discounts for the 2010 summer season. Last month, we mailed a letter to Summer Sprinkling Program customers to explain the issue and our response to the situation. If you received the letter in error, please disregard....
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