24/7: Wastewater never takes a holiday

• Posted by Jared Shepherd
• 3853 Views
• January 13th, 2012
• in Miscellaneous
• No Comments

There are no “normal” business hours because, well, people are doing their business at all hours of the day. Many residents may not realize our three wastewater treatment plants—Southerly in Cuyahoga Heights, and Easterly and Westerly in Cleveland—are operated by staff working around the clock to treat wastewater and...

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DOLLARS AND SENSE: Ways we are controlling costs

• Posted by Jared Shepherd
• 3824 Views
• January 5th, 2012
• in Miscellaneous
• No Comments

How are we keeping our Great Lake great and controlling costs? We take our customers’ investment in our work very seriously. Clean water protects the health and safety of all the citizens in our region, and we are proud of the work we do. But we understand customers want...

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NEWS: Green infrastructure projects will sprout in 2012

• Posted by Jared Shepherd
• 3708 Views
• December 29th, 2011
• in Miscellaneous
• No Comments

As part of its plan to reduce the amount raw sewage entering local waterways, the Northeast Ohio Regional Sewer District submitted its green infrastructure plan to the United States Environmental Protection Agency yesterday. The plan is a component of the Project Clean Lake consent decree signed between the...

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RATES: Changes effective Jan. 1

• Posted by Jared Shepherd
• 4201 Views
• December 28th, 2011
• in Miscellaneous
• No Comments

On January 1, 2012, the Northeast Ohio Regional Sewer District’s rates and billing structure is changing. Here is a summary to help you better understand the changes. No more minimum charge Before 2012, users were charged a for 1,000 cubic feet of water (1 MCF, or 7,480 gallons) of...

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BEST OF: Top @neorsd stories of 2011

• Posted by Jared Shepherd
• 3649 Views
• December 23rd, 2011
• in Miscellaneous
• No Comments

Customers, construction, communication, community, what made our list of top headlines in 2011? Here’s what we posted, but let us know what you think we may have missed.

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BEST OF: Wally’s top tweets of 2011

• Posted by Jared Shepherd
• 3735 Views
• December 16th, 2011
• in Miscellaneous
• No Comments

When Wally Waterdrop posted his first tweet in 2009, we didn’t know how we might use Twitter, or Facebook, or YouTube for our customers’ benefit. Our top tweets reveal a few ways in which we hope our social media efforts made a difference. Check it out on Storify.

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ASK US: “I shut off my water. Why do I have sewer charges?”

• Posted by Jared Shepherd
• 5490 Views
• December 7th, 2011
• in Miscellaneous
• 2 Comments

Our Ask Us! page recently received the following email from a customer who spends several months a year out west: I spend the winter in Arizona. I shut my water off but I still have sewer charges. Is there any way of avoiding these charges since i’m not using...

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ARCHIVES: “Detailed plan, 1902”

• Posted by Jared Shepherd
• 3777 Views
• December 2nd, 2011
• in Miscellaneous
• No Comments

Scanned from a series of glass-plate slides from the early 1900s, this 1902 blueprint shows a schematic for a primary filter.

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TECH: Are water utilities a target for hackers?

• Posted by Jared Shepherd
• 3715 Views
• November 22nd, 2011
• in Miscellaneous
• No Comments

Photo by Getty Images courtesy bbc.co.uk Earlier this month, an Illinois water utility confirmed it was the victim of an apparent cyber attack which led to the failure of one of its pumps. While Chicago’s ABC affiliate reports that Federal authorities had not yet confirmed the details, the utility...

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CUSTOMERS: Call volumes higher as interest in savings programs grows

• Posted by Jared Shepherd
• 3972 Views
• November 15th, 2011
• in Miscellaneous
• No Comments

Call volumes to our Customer Service department are higher this week as residents are applying for and requesting details about the Sewer District’s expanded cost-saving programs. Last Thursday, the Sewer District began mailing its letter to customers explaining the 2012 rate schedule and new program offerings, and residents began...

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