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Letter to customers | November 2011

Sewer bills are increasing.


Sewer bills are going up the first quarter of 2012. We realize rate increases are never welcome news. But as the appointed stewards of our Great Lake, we must absorb the increasing costs of keeping our water clean. Reasons for the increase include an EPA-mandated construction program to reduce sewage discharges to the environment, and repairs to and maintenance of our existing sewer system.

2012 QUARTERLY SEWER RATES
 CLEVELANDSUBURBS
 Regular
Affordability/
Homestead
Regular
Affordability/
Homestead
 $49.55$29.75$52.55$31.75
 + Base charge$5.85
$5.85$5.85$5.85


The Sewer District provides several cost-saving programs for eligible customers:
  1. Homestead Rate Program: Available to customers 65+ or anyone under 65 who is totally disabled. Household income cannot exceed $30,385* and customers must own the property on which they live.
  2. Summer Sprinkling Program: From May 1 to September 30, sewer charges are based on average winter usage or actual summer usage, whichever is lower. Customers must own the property on which they live.
  3. Wastewater Affordability Program: A rate reduction of 40% for those whose income is at or below 200% of the poverty level (e.g., a family of four with a household income under $44,700*).
  4. Crisis Assistance Program: Customers experiencing hardships like medical expenses not covered by any other source, a job loss, or change in household status may qualify for financial assistance and a suspension of water shut-off action. Details about this program and eligibility will be available in 2012.
[Download a PDF brochure]

To learn more about the Homestead or Summer Sprinkling programs and to obtain applications, please contact our Customer Service Department at (216) 881-8247 or visit our Ask Us page. To apply for or learn more about the Affordability Program, contact Cleveland Housing Network at (888) 901-1222.
 

* Income limits for the Homestead and Wastewater Affordability programs change each year.

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